LaundryHouse

Privacy Policy

Last updated: 8 August 2026

LaundryHouse (“we”, “us”, “our”) operates the LaundryHouse marketplace and its customer, merchant, and rider apps for laundry and professional-cleaning services in Nigeria. This policy explains what information we collect, how we use it, and the choices you have. It applies to everyone who uses LaundryHouse, whether you order services, run a laundry or cleaning business on the platform, or deliver as a rider.

1. Information we collect

Data	Why we collect it
Name	To identify your account and address you on orders.
Phone number	To create and secure your account (one-time SMS code) and to coordinate pickup/delivery.
Email (optional)	Only if you choose to enable email receipts, or for a business account. Must be unique to your account.
Address & location	Customers: your pickup/delivery address. Merchants: your shop’s address and precise map location (set once at sign-up) so nearby customers can find you. Riders: your location while online, to match nearby orders and show distance.
Business details (merchants)	Your business name, logo/cover photo, service list and prices, shown to customers on the marketplace.
Payout / bank details (merchants & riders)	The bank account you provide so we can pay out your earnings. We use it only to send payouts.
Photos	Profile, business logo/cover and item photos, and rider proof-of-service photos attached to an order.
In-app messages	Messages you send in in-app chat (for example, a customer and a cleaner arranging a quote). Contact details are kept private within the chat.
Order & payment details	Items, fees, addresses and order status. Card/transfer details are handled directly by our payment processor — we do not store card numbers.
Device push token	To send order and message updates as push notifications (you can disable these in your device settings).

2. How we use your information

• To create your account and verify it’s really you.
• To show laundries and cleaners near you, and to accept, route, fulfil and deliver orders and bookings.
• To process customer payments, hold cleaning payments in escrow, and pay out merchants and riders.
• To let customers and businesses message each other in-app.
• To send order and message updates (push, SMS, and optional email).
• To provide customer support and improve the service.
• To keep the service secure and prevent fraud.

3. Service providers we share data with

We share only the minimum needed with trusted processors who act on our behalf:

• Flutterwave — payment processing and payouts.
• Google Maps — maps and address lookup when setting a shop or delivery location.
• Termii — sending the SMS one-time verification code and order updates.
• Resend — sending email receipts (only if you enable email).
• OneSignal — delivering push notifications.
• Cloudinary — hosting images (profile, business, item and proof photos).
• Render & Neon — secure cloud hosting and database.
• Apple & Google — only if you choose Sign in with Apple/Google, to verify your identity.

We do not sell your personal data, and we do not use it for third-party advertising or tracking.

4. Data retention

We keep your account and order information for as long as your account is active or as needed to provide the service and meet legal, tax and accounting obligations. You can ask us to delete your data at any time (see below).

5. Your rights & account deletion

You can request to access, correct, or delete your personal data, and you can delete your account entirely. To delete your account and associated data, email us at support@laundryhouse.ng from your registered email or with your registered phone number, and we will remove your account and personal data (except records we must retain by law).

6. Security

Data is transmitted over encrypted HTTPS connections and stored on secured cloud infrastructure. Access to personal data is limited to authorised staff who need it to operate the service.

7. Children

LaundryHouse is intended for adults and is not directed to children. We do not knowingly collect personal data from children under 13.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, in the app.

9. Contact us

LaundryHouse
4, Oloke Road, GRA, Abeokuta, Ogun State, Nigeria
Email: support@laundryhouse.ng